Terms and Conditions

1. Merchant and Contact Information

For merchant and legal information relating to this Site:

2. Eligibility and Accounts

You must have the legal capacity required under the laws that apply to you to enter into a binding purchase contract.

Where permitted by applicable law, a person who does not have full legal capacity may use the Site with the authorization and involvement of a parent or legal guardian.

If you create an account, you are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.

Please notify us promptly if you believe that your account has been accessed or used without authorization.

You may not use the Site for unlawful purposes, attempt unauthorized access, interfere with the security or operation of the Site, or misuse our services.

3. Products and Availability

We make reasonable efforts to describe and display our products accurately.

Product photographs, illustrations, colors, packaging, printed materials, dimensions, and other visual details are provided to help describe our products. Minor variations may occur due to manufacturing, photography, screen settings, packaging updates, or other reasonable production differences.

Product availability is not guaranteed. Products may become unavailable, be modified, replaced, or discontinued.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative or cancel and refund the affected item.

4. Prices, Currency, Taxes and Customs

Product prices and currencies are displayed on the Site and during checkout. Prices may vary depending on market, currency, promotions, or other applicable factors.

Before you submit an order, the checkout page will display the amount payable, including shipping charges and taxes collected by us where applicable.

For international orders, additional customs duties, import taxes, VAT, brokerage charges, handling charges, or similar fees may be imposed by the destination country, customs authority, carrier, or other relevant authority.

Where these charges are not collected at checkout, you may be responsible for paying them directly.

We may correct obvious pricing, currency, or typographical errors. If a material error affects an order you have already submitted, we may contact you before proceeding.

5. Orders and Order Acceptance

When you submit an order through the Site, you are making an offer to purchase the products included in that order.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

Orders may be reviewed for payment authorization, product availability, fraud prevention, shipping restrictions, pricing errors, or compliance with applicable law.

A purchase contract is formed when your order is accepted, such as when fulfillment or shipment is confirmed, subject to applicable consumer law.

We may refuse or cancel an order where reasonably necessary, including where:

• payment cannot be authorized;
• a product is unavailable;
• the order appears fraudulent or abusive;
• there is an obvious pricing or listing error;
• shipping to the selected destination is not available; or
• processing the order would violate applicable law or regulation.

If an order is cancelled after payment has been received, the amount paid for the cancelled item or order will be refunded using an appropriate refund method.

6. Payments

Available payment methods are displayed during checkout and may vary depending on country, currency, device, transaction, or payment availability.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Payments may be processed with the assistance of third-party payment, acquiring, fraud-prevention, banking, or transaction service providers.

Payment providers may apply their own terms, privacy notices, authentication procedures, and security requirements.

7. Shipping and Delivery

We ship to the destinations made available through our Site. Available shipping methods, charges, and estimated delivery information are shown during checkout or described in our Shipping Policy.

Delivery times are estimates unless we expressly state otherwise or applicable law requires a particular deadline.

Delivery may be affected by customs clearance, carrier operations, weather, holidays, local delivery conditions, address errors, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. Please contact us promptly if you discover an error in your delivery information.

If an order is lost, damaged in transit, materially delayed, or otherwise not delivered as required by applicable law, please contact us so that we can review the matter and provide an appropriate remedy.

8. Cancellations, Returns and Refunds

Our voluntary return conditions, return period, return shipping arrangements, exclusions, and refund procedures are described in our Returns & Refunds Policy.

If you wish to cancel an order before fulfillment, please submit your request as soon as possible. Whether an order can be cancelled may depend on its fulfillment status and any rights available under applicable law.

European Union Right of Withdrawal

Where European Union consumer law applies, eligible consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable statutory exceptions.

Eligible customers may exercise this right through any electronic withdrawal or cancellation function made available through our Site or by contacting customer support.

Faulty, Damaged or Non-Conforming Products

Our voluntary Returns & Refunds Policy does not limit any mandatory rights available to you where a product is faulty, damaged, misdescribed, unsafe, or otherwise fails to conform to applicable legal requirements.

9. Promotions and Discount Codes

Promotions, discount codes, welcome offers, gift promotions, and other special offers may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated, an offer may:

• be limited by time, product, customer, market, or quantity;
• be unavailable in combination with another promotion;
• have no cash value; and
• be modified or withdrawn before use, subject to applicable law.

We may reject or cancel use of an offer where there is reasonable evidence of fraud, manipulation, abuse, or violation of the applicable promotion conditions.

10. Tutorials and Intellectual Property

OrigamiPlanet branding, product designs, photographs, artwork, graphics, text, videos, tutorials, instructions, downloadable materials, Site layouts, and other original content are owned by or licensed for use in connection with OrigamiPlanet and may be protected by intellectual-property laws.

Unless expressly stated otherwise, tutorials and instructions made available through the Site are provided for personal, non-commercial use.

You may not reproduce, publish, sell, sublicense, commercially distribute, commercially exploit, or make unauthorized copies of protected designs, tutorials, instructions, photographs, videos, graphics, or other Site content without prior written permission.

Purchasing a physical OrigamiPlanet product does not transfer ownership of any intellectual-property rights associated with its design, artwork, instructions, tutorial, photographs, videos, or branding.

11. Reviews and User Content

If you submit a review, photograph, comment, feedback, or other content through our Site or services, you confirm that you have the right to submit that content.

You must not submit content that is unlawful, fraudulent, defamatory, misleading, abusive, infringing, or otherwise inappropriate.

To the extent necessary to display, operate, moderate, or promote content that you voluntarily submit, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and format that content, subject to applicable law and our Privacy Policy.

We may decline to publish or may remove content where reasonably necessary, including where it violates these Terms or applicable law.

12. Third-Party Services and Links

Our Site may use, integrate with, or link to third-party services, including ecommerce technology, payment providers, shipping carriers, social networks, analytics services, review platforms, or other websites and applications.

Third-party services may be governed by their own terms and privacy notices.

We are not responsible for third-party websites or services that we do not control, except to the extent responsibility cannot lawfully be excluded.

13. Consumer Guarantees and Warranties

We aim to provide products that conform to their descriptions and meet applicable legal requirements.

Where mandatory consumer laws provide statutory guarantees or remedies for defective, damaged, unsafe, misdescribed, or non-conforming goods, those rights remain fully applicable.

To the fullest extent permitted by law, we do not provide additional warranties beyond those expressly stated by us and those that arise under applicable law.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, condition, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Where applicable law permits a monetary limitation of liability, liability relating to a particular product or order will not exceed the amount paid for the affected product or order, except where a greater remedy is required by law.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other circumstances for which applicable law prohibits exclusion or limitation.

15. Events Beyond Our Control

To the extent permitted by applicable law, we are not responsible for delay or failure to perform an obligation where the delay or failure results from events reasonably beyond our control.

Such circumstances may include natural disasters, severe weather, war, civil disturbance, governmental action, customs disruption, strikes, transportation failures, carrier disruption, epidemics, power failures, telecommunications outages, or comparable events.

Where such an event materially affects an order, we will take reasonable steps to communicate with you and provide any remedy required by applicable law.

16. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections, rights, or remedies that apply to you under applicable law and cannot lawfully be waived.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Nothing in these Terms requires a consumer to waive access to any court, regulator, dispute-resolution mechanism, or other remedy that applicable law makes available to them.

17. Wholesale and Business Orders

Wholesale, distributor, commercial, and other business-to-business transactions may be subject to different pricing, payment arrangements, order minimums, shipping conditions, return rules, or other commercial terms.

Where separate wholesale or business terms are agreed for a transaction, those terms will apply to that transaction and will prevail over these retail Terms to the extent of any inconsistency.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, policies, technologies, operations, or legal requirements.

Updated Terms will be posted on this page and the “Last updated” date will be revised.

Changes generally apply prospectively unless applicable law requires otherwise.

The Terms applicable to an order are generally those in effect when the relevant purchase contract was formed.

19. Contact Us

If you have questions about these Terms, your order, or your rights as a customer, please contact us.