Refund policy
Last updated: October 25, 2026
At ORIGAMIPLANET, we want you to feel confident and happy with your purchase. If something is not right with your order, please review this policy and contact us for assistance.
This policy explains our voluntary 30-day return policy, how to submit return or cancellation requests, and the statutory consumer rights that may apply to your purchase.
30-Day Voluntary Returns
We offer a 30-day voluntary return policy for eligible products.
You may request a voluntary return within 30 days after delivery of the last item in your order.
To qualify, products must be unused, unfolded, unassembled, and kept with their original packaging and complete contents.
Return requests are reviewed by our customer support team. Please wait for the appropriate return instructions before shipping any item back.
These voluntary return conditions do not restrict any mandatory consumer rights available under applicable law.
Return Eligibility
Under our voluntary 30-day return policy, products must meet the following conditions:
Unused & Unassembled
The papercraft kit must be unused, unfolded, and unassembled.
Original Packaging & Complete Contents
The product must be kept with its original packaging and all included contents and accessories, including printed instructions, glue, and promotional items originally supplied with the order.
Proof of Purchase
Please provide a valid order number, receipt, or order confirmation.
Important: Because our products are DIY papercraft kits, items that have been used, folded, partially assembled, altered, or damaged through customer handling are generally not eligible for voluntary returns.
These conditions do not affect statutory rights relating to defective, incorrect, damaged, or otherwise non-conforming goods, or any applicable statutory right of withdrawal.
How to Request a Return
You can submit a return request online or contact our customer support team directly.
Option 1: Submit an Online Return Request
Visit your ORIGAMIPLANET customer account:
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Sign in using the email address associated with your order.
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Enter the verification code sent to your email.
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Select the relevant order.
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Choose the items you wish to return.
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Select the reason for your request and provide additional information where relevant.
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Submit your request.
Our customer support team will review your request and contact you with the next steps.
Submitting an online request does not automatically approve a voluntary return or initiate a refund.
Option 2: Contact Customer Support
Email support@origamiplanet.com.
Please include your order number, the reason for your request, and photographs where relevant.
You may contact us directly even if you are unable to access your customer account.
Return Review and Resolution
All return and refund requests are reviewed according to the circumstances of the order and applicable consumer rights.
Depending on the nature of the request and applicable law, we may provide replacement parts, a replacement product, repair where appropriate, a price reduction, or a refund.
Where a physical return is required, we will provide the appropriate return instructions and address.
In certain circumstances, we may waive the requirement to return the product and issue a refund without requiring the item to be sent back.
Please do not send items to any company registration address, legal correspondence address, or payment partner address shown elsewhere on our website unless we have expressly designated it as the correct return address.
Any statutory withdrawal or refund rights will be honored in accordance with applicable law. Our review process does not restrict or delay the exercise of those rights.
Order Cancellation Requests
You may request cancellation of items that have not yet been fulfilled.
To submit a cancellation request, visit:
Select the relevant order and choose the available cancellation option.
You may also contact us at support@origamiplanet.com.
Submitting a cancellation request does not automatically cancel the order or issue a refund.
We will review the request and confirm the outcome.
If an order has already been fulfilled or dispatched, we may be unable to stop shipment. Where applicable, you may still exercise your return or statutory withdrawal rights after dispatch or delivery.
Nothing in this section limits any cancellation or withdrawal rights available under applicable law.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or with missing parts or accessories, please contact us as soon as reasonably possible after delivery.
Email: support@origamiplanet.com
Where relevant, please provide:
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Your order number.
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A brief description of the issue.
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Clear photographs of the product, packaging, or affected components.
Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include replacement parts, repair where appropriate, a replacement product, a price reduction, or a refund.
Where a product is defective, incorrect, or otherwise non-conforming, we will provide the remedies required by applicable law.
If applicable law requires us to cover reasonable return shipping costs, you will not be charged those costs.
Reporting an issue promptly helps us investigate and resolve it efficiently, but does not reduce any mandatory consumer rights.
Exchanges & Change of Mind
We do not offer direct exchanges under our voluntary return policy.
If you change your mind, select the wrong design or color, or would prefer another product, you may request a return under our voluntary return policy, provided the item meets the relevant eligibility conditions.
Once the return process has been completed, you may place a new order for the product you prefer.
For voluntary change-of-mind returns outside any applicable statutory withdrawal right, return shipping costs are normally the customer's responsibility unless we agree otherwise.
Return Shipping Responsibility
Change of Mind or Personal Preference
Where a physical return is required, the customer is normally responsible for arranging and paying for return shipping, unless applicable law requires otherwise or we agree to cover the cost.
Incorrect, Defective, Damaged or Non-Conforming Products
ORIGAMIPLANET will cover reasonable return shipping costs where required by applicable law or approved by us.
If we sent an incorrect item or your order arrived defective or damaged, please contact us before purchasing a replacement yourself.
Our support team will review the issue and provide the appropriate next steps.
Non-Returnable Items
Under our voluntary return policy, we generally cannot accept returns for:
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Used, folded, altered, or partially assembled papercraft kits.
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Items damaged after delivery through use, assembly, alteration, improper storage, or improper handling.
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Items returned incomplete or without required components.
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Customized or clearly personalized products, where applicable.
These exclusions apply to our voluntary return policy only.
They do not remove or restrict any statutory rights or remedies that cannot lawfully be excluded.
In particular, opening a package or inspecting a product does not automatically remove an applicable statutory right of withdrawal.
European Union 14-Day Right of Withdrawal
Your 14-Day Right
If you are an eligible consumer in the European Union, you generally have the right to withdraw from an online purchase without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.
For orders containing multiple goods delivered separately, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the last item.
How to Exercise Your Right
To exercise your statutory right of withdrawal, you must clearly communicate your decision to withdraw before the applicable withdrawal period expires.
You may notify us by email:
You may also use an available cancellation or return request function in your customer account:
Your notice must clearly communicate your decision to withdraw. You do not need to provide a reason.
You may use a statutory model withdrawal form where applicable, but its use is not mandatory.
If an online request option is unavailable for your order, you may still exercise your withdrawal right by emailing us within the statutory period.
A clear and timely notice of withdrawal will not be treated as invalid solely because an online return request has not been approved.
Sending the Goods Back
If a physical return is required, you must send the goods back without undue delay and generally no later than 14 days after informing us of your decision to withdraw, unless another arrangement applies.
We will provide the appropriate return instructions and address.
In certain circumstances, we may waive the requirement to return the goods.
If we confirm in writing that no physical return is required, you may keep the items, and we will process the applicable refund in accordance with statutory requirements.
Please do not send any goods to our company registration address, legal correspondence address, or payment partner's address unless we specifically instruct you to do so.
Return Shipping
When exercising a statutory right of withdrawal, you are normally responsible for the direct cost of returning the goods if you were properly informed of this responsibility before purchase.
We will cover the cost where required by applicable law or where we have agreed to do so.
If we waive the physical return requirement, you will not be required to arrange return shipping.
Inspecting the Product
You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to how you could inspect them in a physical store.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for this purpose, in accordance with applicable law.
Refund Amount
Where the statutory right of withdrawal applies, we will reimburse the payments required by applicable law, including the cost of the least expensive standard delivery option originally offered for the order.
If you selected a more expensive delivery method, such as express delivery, the additional amount above the least expensive standard option does not have to be refunded where permitted by law.
Refund Timing and Method
We will make the required reimbursement without undue delay and generally no later than 14 days after being informed of your decision to withdraw.
For returned goods, we may withhold reimbursement until we receive the goods or you provide evidence of having sent them back, whichever occurs first, where permitted by applicable law.
Where we confirm that no physical return is required, we will not withhold reimbursement pending the return of the goods.
Any reimbursement required by law will be processed within the applicable statutory deadline.
Reimbursement will be made using the same payment method used for the original transaction, unless you expressly agree otherwise and incur no fees as a result.
Exceptions
The statutory right of withdrawal may not apply to certain goods or circumstances specified by applicable law, including goods made to a consumer's specifications or clearly personalized goods, where relevant.
Any statutory exception will apply only where legally permitted.
Refunds
Refunds Under Our Voluntary Return Policy
Where a voluntary return requires a physical return, we will inspect the product after receiving it.
We will then notify you whether the return qualifies for a refund.
Where we waive the physical return requirement, we will confirm the applicable refund arrangements without requiring the product to be sent back.
Approved refunds are normally issued to the original payment method unless another method is required or agreed.
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
For voluntary change-of-mind returns outside any applicable statutory withdrawal right, original shipping charges are generally non-refundable unless otherwise required by law or expressly agreed by us.
Statutory Refunds
Refunds required under applicable consumer protection laws, including the European Union statutory right of withdrawal, will be processed according to the relevant legal requirements.
Nothing in this policy limits mandatory refund rights or other statutory consumer remedies.
If you believe an approved refund has not been received after allowing reasonable payment processing time, please contact us at support@origamiplanet.com.
Business and Customer Support Information
ORIGAMIPLANET is operated by Shenzhen Laibadun Technology Co., Ltd., based in Shenzhen, China.
In connection with payment acquiring arrangements, we work with Cherrycom Worldwide SL as a payment-related partner.
Cherrycom Worldwide SL is not our designated product return address.
For returns, order cancellations, damaged products, and refund-related questions, please contact our customer support team.
Customer Support Email: support@origamiplanet.com
Website: https://origamiplanet.com
Need Help With a Return or Cancellation?
Have a question about a return, refund, cancellation, damaged item, missing part, or an existing order?
Our team will be happy to help you understand the next steps.
Email: support@origamiplanet.com
If a physical return is required, please follow the return instructions provided by our team before shipping the product back.
Your mandatory consumer rights remain unaffected by this policy.