We want you to be happy with your ORIGAMIPLANET purchase. If something isn’t right with your order, we’re here to help. Please review the return and refund guidelines below before requesting a return.
Return Eligibility
Under our voluntary 30-day return policy, an item must meet the following conditions to be eligible for return:
How to Request a Return
To request a return, please follow these steps:
Damaged, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or with missing items or parts, please email us at support@origamiplanet.com as soon as possible, preferably within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos where applicable.
Depending on the situation, we may provide a replacement item, replacement parts, or a refund. If the issue is caused by an incorrect shipment from us, or the product arrived defective or damaged, we will resolve the issue at no additional shipping cost to you.
Exchanges & Change of Mind
We do not offer direct exchanges.
If you change your mind, select the wrong design or color, or would simply prefer a different product, please request a return for the original item if it meets our return eligibility requirements. You can then place a new order for the product you would like instead.
For voluntary returns due to a change of mind, personal preference, or an ordering mistake, the original shipping charge, if any, is non-refundable. You are also responsible for the cost of returning the original item and any shipping cost associated with a new order.
| Reason for Return | Shipping Responsibility |
|---|---|
| Change of mind, personal preference, or wrong design/color selected | Customer |
| Incorrect, defective, or damaged item received | ORIGAMIPLANET |
Non-Returnable Items
Under our voluntary return policy, we are unable to accept returns for:
- Used, folded, or partially assembled papercraft kits
- Items damaged after delivery due to use, assembly, or improper handling
- Customized or personalized products
If you’re unsure whether your item is eligible for return, please email us at support@origamiplanet.com before sending anything back.
European Union 14-Day Cooling-Off Right
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. This statutory right is separate from our voluntary 30-day return policy.
To exercise your right of withdrawal, please email us at support@origamiplanet.com within the 14-day withdrawal period.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us.
You are responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to cover the cost.
You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and condition. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
Where required by law, we will refund the price paid together with the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable under the statutory right of withdrawal.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Certain products, including goods made to your specifications or clearly personalized, may be excluded from the statutory right of withdrawal where permitted by law.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been issued. Processing times may vary depending on your bank or payment provider.
For voluntary returns due to a change of mind, personal preference, or an ordering mistake, original shipping charges are non-refundable unless applicable consumer protection laws require otherwise.
If more than 15 business days have passed since we confirmed that your refund was issued and you still haven’t received it, please email us at support@origamiplanet.com.
Need Help With a Return?
Have a question about a return, refund, damaged item, or your order? Our support team will be happy to help.
Contact Us