At ORIGAMIPLANET, we want you to feel confident and happy with your purchase. If something is not right with your order, we are here to help. This page explains our voluntary 30-day returns, online return and cancellation requests, refunds, and applicable statutory consumer rights.
30-Day Voluntary Returns
Request a return for eligible items within 30 days after the last item in your order is delivered.
Unused & Unassembled
Voluntary returns require unused, unfolded and unassembled kits with complete contents. Statutory rights remain unaffected.
Easy Online Requests
Request a return or cancellation through your customer account, or contact our support team directly.
30-Day Voluntary Returns
We offer a 30-day voluntary return policy for eligible products. You may submit a voluntary return request within 30 days after delivery of the last item in your order.
To qualify, products must be unused, unfolded, unassembled, and kept with their original packaging and complete contents. Our support team reviews return requests and provides the appropriate next steps.
These voluntary return conditions do not limit any mandatory statutory consumer rights.
Return Eligibility
Under our voluntary 30-day return policy, an item must meet the following conditions:
Please note: Used, folded, partially assembled, altered or customer-damaged papercraft kits are generally ineligible for voluntary returns. This does not affect rights relating to defective or non-conforming products, or any applicable statutory withdrawal right.
How to Request a Return
Submit a request through your ORIGAMIPLANET customer account or email support@origamiplanet.com . If you cannot access your account, you can always contact us by email.
Submit Your Request
Sign in to your account, select your order and use the available return option. Alternatively, email our team.
Provide Order Details
Share your order number, the reason for the request and any relevant information or photos where appropriate.
Our Team Reviews It
We review the request and confirm the appropriate resolution. Submitting a voluntary return request does not automatically initiate a refund.
Follow the Resolution
If a physical return is required, we provide instructions. Where no return is needed, we confirm the applicable refund or other resolution.
Return Review and Resolution: Depending on the circumstances and applicable law, a resolution may include replacement parts, an appropriate repair, a replacement product, a price reduction or a refund.
In certain circumstances, we may waive the requirement to return the product and issue a refund without requiring the item to be sent back.
If a physical return is required, we will provide the appropriate instructions and address. Please do not ship goods to our registration, legal correspondence or payment partner address unless we specifically designate it as the return address.
Our review process will not restrict or delay applicable statutory withdrawal or refund rights.
Order Cancellation Requests
You may request cancellation of items that have not yet been fulfilled. Sign in to your customer account , select the relevant order and use the available cancellation option. You may also email support@origamiplanet.com .
Submitting a cancellation request does not automatically cancel an order or issue a refund. We will review your request and confirm the outcome.
If the order has already been fulfilled or dispatched, we may be unable to stop shipment. Any applicable return or statutory withdrawal rights remain available.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective or incorrect, or with missing parts or accessories, please contact support@origamiplanet.com as soon as reasonably possible.
Please include your order number, a brief explanation and clear photographs where relevant.
Depending on the issue and applicable law, an appropriate resolution may include replacement parts, repair where appropriate, a replacement product, a price reduction or a refund.
We will provide the remedies required by applicable consumer protection laws, including covering reasonable return shipping costs where legally required.
Prompt reporting helps us investigate and resolve problems efficiently, but does not limit your mandatory consumer rights or remedies.
Exchanges & Change of Mind
We do not offer direct exchanges under our voluntary return policy. If you prefer another design or color, you can request a voluntary return for an eligible item and place a new order after the applicable return process has been completed.
| Reason | Return Shipping Responsibility (if a physical return is required) |
|---|---|
| Change of mind, personal preference or wrong design/color selected | Normally the customer, unless applicable law requires otherwise or we agree to cover the cost. |
| Incorrect, defective, damaged or otherwise non-conforming product | ORIGAMIPLANET where required by applicable law or agreed by us. |
For voluntary change-of-mind returns outside any applicable statutory withdrawal right, the customer normally arranges and pays for return shipping if a physical return is required.
If an item arrived defective or incorrect, please contact us before purchasing a replacement yourself.
Non-Returnable Items
Under our voluntary return policy, we generally cannot accept returns of:
- Used, folded, altered or partially assembled papercraft kits.
- Items damaged after delivery due to use, assembly, alteration, improper storage or handling.
- Items missing required contents or components.
- Customized or clearly personalized goods, where applicable.
These exclusions relate only to our voluntary returns. They do not remove any statutory consumer rights or remedies.
Opening or reasonably inspecting a package does not automatically remove an applicable statutory right of withdrawal.
European Union 14-Day Right of Withdrawal
Your 14-Day Right
If you are an eligible consumer in the European Union, you generally have the right to withdraw from an online purchase without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.
For goods in one order delivered separately, the period generally begins when you, or a third party designated by you other than the carrier, receive the last item.
How to Exercise Your Right
Clearly notify us of your decision to withdraw before the applicable period expires.
Email support@origamiplanet.com or use the available return or cancellation function in your customer account .
You do not need to give a reason. You may use a statutory model withdrawal form where applicable, although its use is not mandatory.
If the online option is unavailable, an email notice can still be used. A timely, clear withdrawal notice does not become invalid simply because an online request has not been approved.
Sending the Goods Back
If a physical return is required, you must send the goods back without undue delay and generally no later than 14 days after informing us of your withdrawal, unless another arrangement applies.
We will provide the appropriate return instructions and address. In certain circumstances, we may waive the physical return requirement.
If we confirm in writing that no physical return is required, you may keep the goods, and we will process the applicable refund in accordance with statutory requirements.
Return Shipping
You are normally responsible for the direct cost of returning goods under the statutory withdrawal right if properly informed of that responsibility before purchase, unless we agree to cover it or applicable law requires otherwise.
If we waive the physical return requirement, no return shipment is needed.
Inspecting the Product
You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning, as you could in a physical store.
You may be liable for diminished value caused by handling beyond that extent, subject to applicable law.
Refund Amount
Where statutory withdrawal applies, we will reimburse the amounts required by applicable law, including the cost of the least expensive standard delivery option originally offered for the order.
Additional charges for a more expensive delivery option, such as express shipping, need not be reimbursed where permitted by law.
Refund Timing and Method
We will reimburse required amounts without undue delay and generally no later than 14 days after being informed of your withdrawal.
Where lawful and a physical return is required, we may withhold reimbursement until we receive the goods or receive evidence that they have been sent back, whichever occurs first.
If we confirm that no physical return is required, we will not withhold reimbursement while waiting for goods to be sent back.
Reimbursement will be made using the original payment method, unless you expressly agree otherwise and incur no fees as a result.
Exceptions
Certain statutory exceptions may apply, such as goods made to a consumer's specifications or clearly personalized goods, but only where legally permitted.
Refunds
For voluntary returns requiring shipment back, we will inspect the returned goods and notify you whether a refund is approved.
Where we waive the requirement to return the product, we will confirm the applicable refund arrangements without requiring shipment.
Approved refunds are normally sent to the original payment method unless another method is required or agreed.
Your bank or payment provider may need additional time to post the funds.
For voluntary change-of-mind returns outside a statutory withdrawal right, original shipping charges are generally non-refundable unless applicable law requires otherwise or we expressly agree to refund them.
Statutory refunds, including those under an applicable EU withdrawal right, will follow the applicable legal requirements.
If an approved refund has not arrived after reasonable payment processing time, email support@origamiplanet.com .
Business and Customer Support Information
ORIGAMIPLANET is operated by Shenzhen Laibadun Technology Co., Ltd. , based in Shenzhen, China.
In connection with payment acquiring arrangements, Cherrycom Worldwide SL participates as a payment-related partner and is not a designated product return address.
For returns, cancellations, product issues or refunds, contact support@origamiplanet.com .
Website: origamiplanet.com .
Need Help With a Return or Cancellation?
Submit a request through your ORIGAMIPLANET customer account or contact our team. We will help you understand the next steps.
Email: support@origamiplanet.com
If a physical return is required, please follow the instructions provided by our team. Your mandatory consumer rights remain unaffected.