Privacy Policy

1. Merchant and Contact Information

For merchant and legal information relating to this Site:

Questions or requests relating to privacy may be submitted through the contact details above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• your name, email address, telephone number, billing address, and shipping address;
• account information and login details if you create a customer account;
• order information, products purchased, returns, refunds, and transaction history;
• information that you submit through customer service inquiries, contact forms, wholesale applications, reviews, surveys, or other communications;
• marketing and communication preferences; and
• other information that you choose to provide.

Payment Information

Payments are processed through third-party payment service providers. These providers may collect payment card, billing, transaction, device, or other information necessary to authorize and complete transactions, prevent fraud, and provide payment services.

We generally do not receive or store your complete payment card number.

Information Collected Automatically

When you visit or use the Site, we and our service providers may automatically collect information such as:

• IP address;
• browser type and version;
• device type, operating system, and device identifiers;
• pages viewed, links clicked, referring pages, and search activity;
• approximate location derived from your IP address;
• shopping cart activity and other interactions with the Site; and
• information collected through cookies, pixels, and similar technologies.

Information from Other Sources

We may receive information from Shopify and other third parties that help provide and operate our services, including payment providers, shipping and fulfillment providers, fraud-prevention services, analytics providers, advertising and marketing partners, customer-service tools, review platforms, and other applications connected to our store.

3. How We Use Personal Information

We may use personal information to:

• process payments and fulfill, deliver, return, or refund orders;
• create and manage customer accounts;
• provide customer service and respond to questions or requests;
• communicate with you about orders, products, accounts, services, and policy updates;
• detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity;
• maintain, troubleshoot, analyze, and improve our Site, products, services, and customer experience;
• measure the effectiveness of marketing and advertising;
• send promotional communications where permitted by law and according to your preferences;
• comply with tax, accounting, consumer-protection, regulatory, and other legal obligations; and
• establish, exercise, or defend legal claims and enforce our policies or agreements.

4. Legal Bases for Processing

Where applicable privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following grounds depending on the circumstances:

• Performance of a contract — for example, processing an order, arranging delivery, processing a return, or providing a service that you request.
• Legal obligations — where processing is necessary to comply with applicable laws, regulations, accounting requirements, or lawful requests.
• Legitimate interests — where processing is reasonably necessary to operate and protect our business, prevent fraud, provide customer support, improve our services, or understand how our Site is used, provided those interests are not overridden by applicable rights and freedoms.
• Consent — where required, including for certain marketing communications, non-essential cookies, or advertising technologies.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our Site, fulfill orders, provide services, protect our business, or comply with applicable law.

Recipients may include:

• Shopify, which provides the ecommerce technology used to operate our online store;
• payment service providers that process transactions and assist with payment authorization and fraud prevention;
• shipping, logistics, and fulfillment providers that assist with order delivery;
• technology and service providers that provide hosting, analytics, customer support, email, marketing, reviews, advertising, security, fraud prevention, and other business services;
• professional advisers, including lawyers, accountants, auditors, and insurers;
• government authorities, regulators, courts, or other parties where disclosure is required or permitted by applicable law or legal process;
• parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction; and
• other parties where you direct us to disclose information or give us permission to do so.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, tags, and similar technologies to operate, secure, understand, and improve the Site.

These technologies may be used for:

• essential functions such as shopping carts, checkout, account security, and fraud prevention;
• remembering preferences and improving usability;
• understanding Site traffic and performance;
• measuring marketing effectiveness; and
• advertising or personalization where permitted by applicable law.

Where required by law, we request consent before placing non-essential cookies or using similar technologies.

You can manage available privacy and cookie preferences through the controls provided on our Site and through your browser or device settings.

7. Sale, Sharing and Targeted Advertising

We do not sell personal information to third parties in exchange for monetary payment.

However, some privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly. Certain disclosures of identifiers, device information, or online activity to advertising or analytics providers may fall within those definitions even when no money is exchanged for the information.

We will not discriminate against you for exercising privacy rights available under applicable law.

8. International Data Transfers

We serve customers internationally and use service providers that operate in multiple countries. As a result, personal information may be processed or stored outside the country where you live.

Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.

Where applicable law requires safeguards for international transfers, appropriate transfer mechanisms may be used, including adequacy decisions, contractual protections, standard contractual clauses, or other legally recognized safeguards.

9. Data Retention and Security

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, comply with legal, tax, accounting, and regulatory requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, our relationship with you, legal obligations, and legitimate business needs.

Security

Reasonable administrative, technical, and organizational measures are used to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No system of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have some or all of the following rights:

• request information about how your personal information is processed;
• request access to or a copy of your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain processing, including direct marketing in applicable circumstances;
• request portability of certain personal information;
• withdraw consent where processing is based on consent;
• opt out of certain sale, sharing, targeted advertising, or profiling where applicable; and
• lodge a complaint with an appropriate privacy or data-protection authority.

Marketing Communications

You can opt out of promotional emails at any time by using the unsubscribe link included in those emails.

You may still receive non-promotional communications relating to orders, transactions, accounts, security, customer service, or other necessary service messages.

EEA, United Kingdom and Switzerland

Where applicable, individuals may have rights of access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and the right to lodge a complaint with an appropriate supervisory authority.

In particular, you may have the right to object to processing for direct marketing purposes.

United States

Depending on your state of residence and applicable law, you may have rights to know, access, correct, delete, or obtain a copy of certain personal information and to opt out of certain sale, sharing, targeted advertising, or profiling activities.

Canada

Where applicable, you may request access to personal information held about you, request correction of inaccurate information, withdraw consent where permitted, or raise a concern regarding privacy practices.

Australia

Where applicable, you may request access to personal information held about you and request correction of information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

Japan and Other Jurisdictions

Residents of Japan and other jurisdictions may have additional privacy rights under applicable local law, including rights concerning access, correction, deletion, suspension of use, consent, or disclosures.

How to Exercise Your Rights

To submit a privacy request, email: support@origamiplanet.com .

We may request information reasonably necessary to verify your identity and the request. We will respond within the period required by applicable law. Certain rights may be subject to legal exceptions or limitations.

11. Children’s Privacy

Our online store and services are intended for customers who are legally able to enter into transactions or who use the Site with appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information in circumstances that are not permitted by law, please contact us at support@origamiplanet.com .

12. Third-Party Services and Links

Our Site may contain links to or integrations with third-party websites, payment services, social networks, applications, or other platforms.

Third-party services are governed by their own privacy notices and practices. We encourage you to review the privacy policies of third-party services before providing personal information to them.

13. Governing Law

This Privacy Policy and our privacy practices shall be governed by and construed in accordance with the laws of Spain, subject to any mandatory privacy, data-protection, or consumer rights that apply to you under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, legal requirements, or other operational reasons.

When this Policy is updated, the “Last updated” date at the top of this page will be revised. Where required by applicable law, additional notice of material changes may be provided.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us.