Shipping Times & Rates
Orders are usually processed within 1–3 business days. The estimated transit times below begin after your order has been dispatched.
| Destination | Estimated Transit Time | Shipping Rate |
|---|---|---|
| Hong Kong SAR, South Korea, Singapore, Thailand, Japan*, Switzerland | 3–8 business days | $6.99 |
| United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Austria, Denmark, Sweden, Finland, Norway, Poland, Czechia, Slovakia, Slovenia, Romania, Hungary, Croatia, Bulgaria, Estonia, Latvia, Lithuania, Portugal*, Israel, United Arab Emirates, New Zealand | 6–10 business days | $6.99 |
| Australia, Greece, Saudi Arabia, Kuwait, Qatar, Bahrain, South Africa, Cyprus, Malta, India, Mexico, Malaysia, Oman, Philippines | 7–15 business days | $6.99 |
| Brunei, Indonesia | 8–30 business days | $6.99 |
| Chile | 19–25 business days | $6.99 |
| Colombia | 15–35 business days | $6.99 |
| Taiwan | 3–7 business days | $9.99 |
| Iceland, Costa Rica | 8–30 business days | $9.99 |
| Macao SAR | 3–10 business days | $12.99 |
| China Mainland | 2–5 business days | Free |
* Japan: Shipping is currently unavailable to Hokkaido, Okinawa, and certain remote islands.
* Portugal: Shipping is currently unavailable to the Azores and Madeira.
Business days generally refer to Monday through Friday, excluding public holidays. Transit times are estimates and may be affected by customs clearance, local carrier operations, public holidays, weather, or other circumstances outside our control.
Don’t see your country at checkout?
Our standard papercraft kits include a small bottle of glue, which means shipping options are limited for certain destinations.
In many cases, we may still be able to ship your order without the glue included, and shipping may also cost less. Please contact us before ordering and we’ll be happy to check the available shipping options for your destination.
Customs, Duties & Address Requirements
Customs, Duties & Taxes
For many currently supported destinations, we use shipping services that include customs clearance and applicable import charges where available.
Customs requirements may vary by country and shipping route. If any additional information, tax identification number, or import-related action is required from you, we may contact you before or during delivery.
Any duties, taxes, or charges that are not included in the selected shipping service remain the responsibility of the recipient.
Address Requirements
Please provide a complete and accurate delivery address, including the recipient’s full name, street address, postal code, city, state or province where applicable, and a valid phone number.
We are unable to deliver to certain military addresses, Amazon warehouse addresses, restricted islands, or other locations that are not supported by our carriers.
Important Destination Notes
- Japan: Hokkaido, Okinawa, and certain remote islands are currently unavailable.
- Portugal: The Azores and Madeira are currently unavailable.
- Saudi Arabia: A valid National Address or Short Address is required.
- United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, and Israel: Please provide a complete street address. PO Box-only addresses are not accepted.
- South Africa: A complete street address is required. PO Boxes, Private Bags, farms, plots, and similar non-street delivery addresses are not supported.
- Some European destinations: Depending on the local carrier, delivery may be completed through a nearby pickup point or parcel locker.
After Your Order Ships
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and tracking information.
Tracking updates may take 24–72 hours to appear after dispatch, depending on the carrier.
International tracking may occasionally pause while a shipment is in transit between countries or awaiting customs processing. This does not necessarily mean the package has stopped moving.
Need to Change Your Shipping Address?
If you notice an error in your shipping address, please contact us as soon as possible at support@origamiplanet.com .
We’ll do our best to update the address before your order is dispatched. Once a shipment has entered the carrier network, address changes may no longer be possible.
Additional shipping charges may apply if a parcel must be resent because the original address was incorrect or incomplete.
Delayed, Lost or Damaged Packages
Delayed Orders
International shipping can occasionally be delayed by customs inspections, weather, public holidays, local carrier disruptions, or other circumstances outside our control.
If your order has passed the estimated delivery window and tracking has not updated for an extended period, please contact us and we’ll help investigate the shipment.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include your order number together with clear photos of the package and damaged items.
Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building reception, or your local carrier.
If the package is still missing after 48 hours, contact us and we’ll assist you with the next steps.
Failed Delivery & Returned Packages
If a shipment cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, an unclaimed parcel, refusal of delivery, or failure to provide required customs or recipient information, the parcel may be returned or disposed of by the local carrier.
If the package is returned to us, we can help arrange reshipment where possible. Additional shipping charges may apply.
Original shipping costs and carrier charges that have already been incurred are generally non-refundable.
Need Help With Shipping?
Not sure whether we can deliver to your location, or have a question about an existing order? Our team will be happy to help.
Contact Us