At ORIGAMIPLANET, we strive to provide our customers with a smooth and hassle-free shopping experience. Please review our shipping policy below to understand how we process and ship your orders.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- If we experience a high volume of orders, processing may be delayed by a few days.
- Orders placed during peak seasons (e.g., Christmas, New Year) may take longer to process.
2. Shipping Time
Shipping times vary based on your location and the shipping warehouse.
| Destination | Warehouse | Estimated Shipping Time |
|---|---|---|
| United States 🇺🇸 | USA Warehouse | 3-7 business days |
| Canada 🇨🇦 | USA/China Warehouse | 7-20 business days |
| Europe 🇪🇺 | China Warehouse | 10-25 business days |
| Australia 🇦🇺 | China Warehouse | 10-20 business days |
| Rest of the World 🌍 | China Warehouse | 15-30 business days |
🚀 Expedited Shipping: Express shipping options (DHL/FedEx/UPS) are available at checkout.
🚨 Note: These timeframes are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.
3. Shipping Cost
✅ We offer free standard shipping within the US on orders over $35, and to other countries on orders over $50 USD. Customers are responsible for paying all applicable taxes and duties.
🚀 Express shipping rates will be calculated at checkout based on destination and package weight.
4. Order Tracking
- Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
- You can track your order via:
- US Orders: USPS / FedEx Tracking
- International Orders: 17track
📌 Important: Tracking updates may take 24-72 hours to appear after shipment.
5. Customs, Duties & Import Taxes
- International orders may be subject to customs duties, import taxes, and other fees charged by the destination country.
- These fees are not included in the product price or shipping cost and are the buyer’s responsibility.
- We recommend checking with your country’s customs office for more information before purchasing.
6. Address Changes & Incorrect Information
- If you entered the wrong address at checkout, please contact us within 12 hours at support@origamiplanet.com.
- If your package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping fees.
- We are not responsible for lost packages due to incorrect addresses provided by the customer.
7. Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us at support@origamiplanet.com within 7 days of the expected delivery date.
- If your package is marked "Delivered" but you haven’t received it, please:
- Check with neighbors or your local post office.
- Wait 48 hours as carriers may mark items as delivered before arrival.
- We are not liable for stolen or misplaced packages after successful delivery.
8. Shipping Restrictions
We currently do not ship to the following regions due to customs and logistics restrictions:
❌ Restricted Countries: Iran, North Korea, Sudan, Syria, Ukraine (certain areas), and Russia.
9. Delays & Force Majeure
We are not responsible for shipping delays caused by:
- Customs inspections
- Logistics carrier delays (e.g., USPS, FedEx, DHL)
- Weather disruptions, natural disasters, or pandemics
- Holidays and peak shopping seasons
If your package is significantly delayed, please contact us for assistance.
10. Returns Due to Failed Delivery
- If a package is returned to us due to incorrect address, unclaimed package, or customer refusal, we will notify you.
- You can request reshipment (additional shipping charges apply) or a partial refund (excluding shipping costs).
11. Contact Us
For any shipping-related questions, please reach out to us:
📧 Email: support@origamiplanet.com
⏰ Business Hours: Monday – Friday, 9 AM – 6 PM (GMT+8)