At ORIGAMIPLANET, we want your papercraft creations to reach you safely and with clear delivery expectations.
This policy explains our order processing, shipping rates, estimated delivery times, tracking, international delivery and shipping-related customer support.
Order Processing
Orders are usually processed within 1–3 business days after the order is placed and payment is successfully authorized.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Processing time is separate from shipping transit time. The delivery estimates below begin after your order has been dispatched.
Processing may take longer during peak periods, public holidays, stock disruptions or where additional verification is required. We will make reasonable efforts to notify you of significant delays.
Shipping Times & Rates
Standard shipping rates and estimated transit times vary by destination. All rates below are shown in USD.
Free standard shipping is available on eligible orders of US$30 or more to all currently supported destinations.
Special promotions may offer different free-shipping thresholds to eligible customers. The final shipping charge and applicable promotion will be shown at checkout.
| Destination | Estimated Transit Time | Shipping Rate |
|---|---|---|
| Hong Kong SAR, South Korea, Singapore, Thailand, Japan*, Switzerland | 3–8 business days | $6.99 |
| United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Austria, Denmark, Sweden, Finland, Norway, Poland, Czechia, Slovakia, Slovenia, Romania, Hungary, Croatia, Bulgaria, Estonia, Latvia, Lithuania, Portugal*, Israel, United Arab Emirates, New Zealand | 6–10 business days | $6.99 |
| Australia, Greece, Saudi Arabia, Kuwait, Qatar, Bahrain, South Africa, Cyprus, Malta, India, Mexico, Malaysia, Oman, Philippines | 7–15 business days | $6.99 |
| Brunei, Indonesia | 8–30 business days | $6.99 |
| Chile | 19–25 business days | $6.99 |
| Colombia | 15–35 business days | $6.99 |
| Taiwan | 3–7 business days | $9.99 |
| Iceland, Costa Rica | 8–30 business days | $9.99 |
| Macao SAR | 3–10 business days | $12.99 |
| China Mainland | 2–5 business days | Free |
* Japan: Shipping is currently unavailable to Hokkaido, Okinawa and certain remote islands.
* Portugal: Shipping is currently unavailable to the Azores and Madeira.
The listed rates apply to standard shipping where an order does not qualify for free shipping. Available services and rates are subject to the delivery address and checkout configuration.
All transit times are estimates. They may be affected by customs procedures, weather, public holidays and carrier operations.
Estimated total delivery: Usual processing time plus estimated shipping transit time. For example, a 6–10 business day transit estimate normally means approximately 7–13 business days including our usual processing time.
Delivery estimates do not override any legally required delivery deadline or consumer remedy.
Don't See Your Country at Checkout?
Some papercraft kits contain craft glue, which may restrict shipping to certain destinations.
Contact us to check whether we can ship your order without glue. Alternative rates may apply. We'll confirm any changes before proceeding.
Customs, Duties & Address Requirements
Customs, Duties & Taxes
For many supported destinations, we use shipping services that include customs clearance and certain applicable import charges where available.
Import duties, VAT, brokerage and customs charges may vary by country, shipment type and delivery arrangement.
Where additional charges are payable by the customer, responsibility for them will be disclosed as required before purchase.
We will not impose undisclosed additional charges contrary to applicable consumer law.
Shipping Address Requirements
Please provide your full name, street address, city, applicable state or province, postal code, country and a phone number where required for delivery.
Customs or carriers may request additional recipient details or import identification. We may contact you if needed.
Certain military addresses, Amazon warehouse addresses, restricted islands and other unsupported destinations cannot be served by our current shipping carriers.
Important Destination Notes
- Japan: Hokkaido, Okinawa and certain remote islands are unavailable.
- Portugal: The Azores and Madeira are currently unavailable.
- Saudi Arabia: A valid National Address or Short Address is required.
- United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Israel: A complete street address is required. PO Box-only addresses are not supported.
- South Africa: A complete street address is required. PO Boxes, Private Bags, farms, plots and similar non-street addresses are not supported.
- Some European destinations: Depending on the delivery service and applicable arrangements, parcels may be delivered to a pickup point or parcel locker.
After Your Order Ships
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with tracking information.
Tracking updates may take 24–72 hours to become visible.
International tracking may temporarily pause during customs clearance, transfers between countries or handover to local carriers.
Need to Change Your Address?
Please contact us as soon as possible at support@origamiplanet.com with your order number and correct address.
We will try to update the address before dispatch. Changes may not be possible after carrier handover.
Reasonable additional charges for customer-caused reshipment may apply where legally permitted and will be explained beforehand.
Delayed, Lost or Damaged Packages
Delayed Orders
International shipping may be affected by customs checks, weather, holidays or carrier disruptions.
If your order exceeds the estimated delivery window, contact us so we can investigate the shipment.
Where an agreed or legally required deadline is missed, you may have rights to additional delivery time, cancellation or refund under applicable law.
Lost Packages
If tracking has stopped updating for an extended period or a carrier reports a parcel as lost, please contact us.
We will investigate and provide an appropriate remedy, including replacement or refund where required by applicable law.
Handover to a carrier does not itself transfer legally retained delivery responsibility to the customer.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible, preferably within 7 days of delivery.
Please provide your order number and photographs of the packaging and damaged items where available.
Important: The suggested 7-day reporting period is not a legal deadline. It does not limit your statutory rights concerning damaged, defective or nonconforming goods.
Marked Delivered but Not Received
If tracking shows delivery but your parcel is missing, please check the delivery location, building reception, household members, neighbors and carrier.
If the package remains missing after 48 hours, contact us and we will assist you. You may contact us sooner; this is only a recommended troubleshooting period.
A delivered tracking status alone does not remove our obligations under applicable law.
Failed Delivery & Returned Packages
Delivery may fail because of an incorrect address, unsuccessful delivery attempts, an unclaimed parcel, refusal of delivery, missing customs information or other circumstances.
Carriers may return or otherwise handle undeliverable parcels under their procedures.
If the package is returned, we will review the circumstances and may arrange reshipment, an alternative delivery method or an appropriate refund or remedy where required by law.
Reasonable additional costs attributable to incorrect customer-provided information may apply where legally permitted. We will explain applicable charges before reshipment.
Shipping costs or carrier charges will only be retained or deducted where justified by the circumstances, appropriately disclosed and legally permitted.
Where the problem results from our error or a carrier for whom we are legally responsible, we will provide the appropriate remedy under applicable law.
Delivery Responsibility & Consumer Rights
ORIGAMIPLANET is responsible for fulfilling accepted orders in accordance with contractual obligations and applicable consumer protection laws.
Where required by law, the risk of loss or damage remains with us until the legally relevant point of delivery or transfer of risk.
For qualifying EU consumer purchases, the risk generally passes when the consumer or a designated person obtains physical possession of the goods, subject to statutory exceptions.
Unless a different delivery period has been agreed, EU consumer rules generally require delivery without undue delay and within 30 days after the contract is concluded.
Your rights remain protected.
Nothing in this Shipping Policy excludes mandatory rights relating to delivery deadlines, lost goods, transport damage, nondelivery, cancellations, refunds or other statutory remedies.
Returns & Refunds
ORIGAMIPLANET offers a voluntary 30-day return policy for eligible purchases, separate from any mandatory statutory withdrawal or product conformity rights.
Shipping-related problems involving damaged products, missing items, incorrect orders or undelivered goods may also be covered by our Returns & Refunds Policy.
Where a physical return is required, our support team will provide the applicable return instructions and address. Please do not send returns to a published company address without those instructions.
Read our Returns & Refunds Policy for further details.
Need Help With Shipping?
Questions about shipping, tracking or your order? We're here to help.
ORIGAMIPLANET
Email: support@origamiplanet.com
Support: Monday–Friday
We usually reply within 12 hours on business days.