Privacy Policy

1. Business and Privacy Contact

For personal information processed in connection with our own store operations, sales, order fulfillment and customer relationships, the business responsible for determining the purposes and means of that processing is:

We cooperate with Cherrycom Worldwide SL in payment acquiring and settlement arrangements. This payment-related commercial cooperation does not, by itself, make Cherrycom the controller of our store's general customer information. Any party's privacy responsibilities depend on its actual processing activities.

For further business and payment cooperation information, see our Contact Information .

2. Information We Collect

Depending on your interactions with the Services, we or service providers involved in providing them may process:

• Contact and delivery details: name, email, phone number when provided, billing and shipping addresses.
• Orders and payments: products viewed or purchased, carts, orders, discounts, transaction and payment confirmations, shipping, returns and refunds. Payment providers may process card or other financial details needed for payment; we do not ordinarily receive full payment card numbers.
• Account details: account identifiers, preferences, order history and information used for supported account authentication.
• Communications: contact-form messages, support inquiries, submitted photographs, reviews or other information you choose to send us.
• Marketing preferences: email subscription status, related consent records where applicable, and interactions with our promotional communications.
• Device and usage data: IP address, browser and device information, approximate location, pages visited, shopping activity, cookies and similar online identifiers.

3. Sources of Information

We may obtain information directly from you; automatically through your interactions with the website; from Shopify and providers that support checkout, payment, shipping, customer service or security; and from advertising or other business partners where permitted by law.

4. How We Use Information

• Process payments, fulfill and deliver orders, and administer cancellations, returns and refunds.
• Manage customer accounts, shopping preferences and customer support requests.
• Send order confirmations, shipping updates and other necessary service communications.
• Provide marketing emails and promotional offers, including eligible first-purchase offers, where permitted by law and according to applicable consent and preferences.
• Analyze and improve our website, products, services, shopping experience and advertising performance.
• Personalize relevant experiences and advertising when permitted and consistent with your privacy choices.
• Maintain security, detect fraud, comply with legal obligations and protect our rights.

Marketing emails are separate from transactional messages. You can unsubscribe from promotional emails using the link in those emails. Unsubscribing does not prevent us from sending necessary order, account, security or service communications.

5. Legal Bases for Processing

Where the GDPR, UK GDPR or other relevant laws require a legal basis, we process personal information based on the circumstances and purpose involved. Legal bases may include:

• Performance of a contract: to process orders, arrange delivery, manage returns and provide requested services.
• Compliance with legal obligations: to satisfy applicable tax, accounting, consumer protection and regulatory requirements.
• Legitimate interests: to maintain the security of our Services, prevent fraud, improve customer support and manage operations, where those interests are not overridden by your rights and freedoms.
• Consent: where required for marketing communications, non-essential cookies or certain personalized advertising activities.

Where we rely on consent, you may withdraw it at any time. This does not affect the lawfulness of processing that took place before your withdrawal.

6. How We Share Information

We may disclose personal information where necessary to provide our Services, fulfill orders, manage our business or meet legal requirements. Recipients may include:

• Shopify and related ecommerce service providers, including for the enhanced services described below.
• Payment processors and acquiring participants for authorization, settlement, fraud prevention and related payment functions, according to their actual roles.
• Shipping and fulfillment providers to deliver orders and handle related issues.
• Service providers supporting analytics, security, communications, customer service and marketing.
• Marketing and advertising partners for permitted measurement or personalized advertising, subject to your applicable privacy choices.
• Authorities and advisers where required or allowed by law, and relevant parties in a lawful business transaction.

We may also share information when you request or authorize it. Certain providers may independently determine how they process information, as described in their privacy notices.

7. Shopify and Enhanced Services

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to provide, operate and improve the shopping experience. Information you provide to our store may be shared with Shopify and other providers, including providers located outside your country of residence.

We use certain Shopify enhanced services supported by Shopify Network Intelligence. These services can incorporate information from your interactions with our store, other participating merchants and Shopify to help personalize shopping experiences, improve services, measure advertising and provide more relevant advertisements.

For these particular enhanced activities, Shopify may act as an independent controller responsible for its own processing and related privacy rights requests.

8. Cookies and Privacy Preferences

Shopify and other relevant service providers may use cookies, pixels and similar technologies for necessary shopping cart, checkout and security functions and, subject to applicable requirements, for analytics, personalization and advertising.

Where our cookie banner is presented, you can accept, decline or manage available non-essential cookie preferences. You may also manage certain technologies through your browser settings. Essential technologies may be required for the store to function.

Where consent is legally required, we seek that consent for relevant non-essential technologies. Choices recorded by Shopify's integrated privacy controls are also used to inform Shopify Network Intelligence in accordance with Shopify's privacy settings.

9. Sale, Sharing and Targeted Advertising

Some privacy laws treat disclosures or uses for cross-context behavioral advertising as a "sale" or "sharing" of personal information, even without a conventional payment for that information. Our use of advertising and enhanced services may fall within these definitions where applicable.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

You may also use the Shopify Privacy Portal for choices concerning Shopify's independent processing.

10. International Data Transfers

We operate from China, use Shopify infrastructure with data hosting configured in the United States, and work with service providers in different countries. Personal information may therefore be accessed, transferred, stored or processed outside your country of residence.

Where applicable law requires specific safeguards for international transfers, relevant transfers must be supported by appropriate legal mechanisms, which may include adequacy decisions or applicable standard contractual clauses.

You may contact us to request information about safeguards relevant to your data.

11. Data Retention and Security

Data Retention

Retention depends on the nature and purpose of the information. Order and transaction records may be kept to meet accounting, tax, customer service and legal requirements.

Support correspondence may be kept to resolve requests or disputes, and marketing preferences may be maintained to honor subscription or opt-out choices.

We retain information as needed for applicable purposes or lawful obligations and delete or anonymize it where appropriate.

Data Security

We and our providers take reasonable measures intended to protect personal information. No electronic transmission or storage method is completely secure.

Please do not email full payment card details or other highly sensitive credentials to our support address.

12. Your Privacy Rights and Choices

Depending on applicable law, you may be entitled to:

• Access or receive a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of information.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Opt out of qualifying targeted advertising, sale or sharing.
• Lodge a complaint with a relevant data protection authority.

EEA and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional privacy rights under applicable law.

You may complain to an appropriate data protection supervisory authority. Relevant EEA authorities are listed by the European Data Protection Board .

United States

Certain US state laws may provide rights to know, access, correct, delete, obtain a copy of information, opt out of certain advertising practices or appeal certain privacy request decisions.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Necessary order-related and service communications may continue.

How to Exercise Your Rights

For privacy requests concerning our own processing, email support@origamiplanet.com .

We may need to verify your identity and will respond within the period required by applicable law. Authorized agents may submit requests where permitted. Certain rights are subject to legal exceptions.

13. Children's Privacy

Our online shopping Services are not directed to children, and we do not knowingly collect children's personal information in violation of applicable law.

If you are a parent or guardian who believes a child has provided personal information improperly, contact us so that we can review the request.

14. Third-Party Websites and Links

Our Services may link to websites, social networks and other services operated by third parties. Those providers have their own privacy practices and policies, which we encourage you to review.

We are not responsible for the practices of third-party services outside our control.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, practices or legal requirements.

We will revise the date above when we update this page and provide additional notice where required by law.

16. Contact Us

For questions about this Privacy Policy or to exercise a right relating to information under our control, please contact: