Order Tracking
At ORIGAMIPLANET, we understand how exciting it is to track your order and anticipate its arrival! Below, you’ll find all the information you need to track your package and stay updated on your order status.
1. How to Track Your Order
Once your order has been processed and shipped, you will receive a confirmation email containing:
✅ Your tracking number
✅ The shipping carrier handling your order
✅ A tracking link to check your delivery status
🔍 Enter your tracking number below to check your package status:
You can also track your package on the respective carrier’s website:
🔗 DHL: www.dhl.com
🔗 FedEx: www.fedex.com
🔗 UPS: www.ups.com
🔗 USPS: www.usps.com
🔗 YunExpress: www.yuntrack.com
📩 Didn’t receive a tracking email?
If you haven’t received your tracking information within 3 business days after placing your order, please check your spam folder. If you still can’t find it, contact us at support@origamiplanet.com.
2. Order Processing & Shipping Times
- Processing Time: Orders are processed within 3 business days after payment is confirmed.
- Shipping Time: Delivery times vary by location and typically range from 7 to 30 days.
- Customs & Delays: Some international orders may experience delays due to customs clearance or external factors.
📌 Note: Business days do not include weekends or holidays.
3. Shipping Carriers
Depending on your shipping destination, we use the following carriers:
🌎 For International Orders: DHL, FedEx, UPS, EMS, YunExpress, or local postal services
🇺🇸 For U.S. Orders: USPS, FedEx, or UPS
📦 For China Warehouse Shipments: 4PX, Yanwen, or China Post
4. Lost or Delayed Orders
If your order has not been delivered 30 days after shipping, please follow these steps:
1️⃣ Check your tracking number for any updates.
2️⃣ Contact the shipping carrier to inquire about the package status.
3️⃣ Email us at support@origamiplanet.com with your order details.
If your order is confirmed lost, we will arrange for a replacement or full refund based on our policy.
5. Address Issues & Delivery Failures
📌 Incorrect Address: If you entered an incorrect address at checkout, please contact us within 24 hours to update it. Once an order has shipped, we cannot change the delivery address.
📌 Failed Delivery Attempts: If the carrier cannot deliver the package, they may attempt redelivery or hold it for pickup. Please check with the carrier if you missed the delivery.
6. Need Help? Contact Us!
For any questions regarding your order status, tracking, or delivery issues, reach out to us:
📧 Email: support@origamiplanet.com
⏰ Support Hours: Monday – Friday, 9 AM – 6 PM (GMT+8)
We appreciate your patience and support! Thank you for choosing ORIGAMIPLANET – bringing paper to life, one fold at a time. 🎨✨